Measuring What Matters.
Our Live NPS
What is NPS?.
Live feedback measured by NPS.
How many of your suppliers can tell you accurately what their customer experience level is?
Our live Net Promoter Score tracks our client’s satisfaction which provides a real-time view of client happiness.
With scores ranging from -100 to +100, Vanguard’s score consistently sits at 80+ compared to the NZ/AU industry average score of 30+, with scores above 70 considered world-class.
DIFOT
Delivery Performance measured by DIFOT.
Delivered In Full, On Time (DIFOT) is a universal metric for measuring how reliably and accurately a company delivers their customers orders.
DIFOT shows the percentage of orders that were delivered with the right quantity of the correct products, and when the client required them by.
Continued investment in our people and operating systems ensures our average DIFOT score is 98.4%, with 95% regarded by our industry as acceptable.
You can depend on Vanguard to do what we say when we say we will do it.
We exist to help people.
We do it by stopping the “she’ll be right” attitude to safety in its tracks.
When Vanguard’s got your back, your people are safer today and you can operate with complete confidence tomorrow.
